Returns Policy
Hungry Pet Warehouse Return and Refund Policy
1. Change of mind returns
- Products may be returned within 14 days of purchase if you change your mind.
- Items must be returned in their original condition, including all packaging and tags, and be unused.
- Refunds for change of mind returns will be issued as a store credit (not to the original payment method).
- Customers are responsible for any shipping costs associated with change of mind returns.
2. Faulty of defective products
In line with the Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product:
- Is faulty or of unacceptable quality.
- Does not match the description or sample provided.
- Is unfit for its intended purpose.
- Is unfit for its intended purpose.
Proof of purchase is required for all returns under this category.
3. How to return items
- Returns will be arranged using the same method as the original delivery.
- The customer is responsible for any delivery costs associated with the return, unless the product is faulty or defective.
4. Proof of purchase
Proof of purchase is mandatory for any return or refund. Accepted forms include:
- Tax invoice or receipt.
- Online purchase confirmation email
- Transaction history linked to your Hungry Pet Warehouse account.
5. Refund timeframes
Refunds will be processed within 10 business days of return approval.
6. Contact us
If you have any questions, reach out to us:
- Phone: [0411 984 211]
- Email: [info@hungrypetwarehouse.com]
- Website: [hungrypetwarehouse.com]
