{"id":640,"date":"2026-02-03T14:09:02","date_gmt":"2026-02-03T03:09:02","guid":{"rendered":"https:\/\/www.hungrypetwarehouse.com\/westside-melb\/?page_id=640"},"modified":"2026-02-10T11:58:37","modified_gmt":"2026-02-10T00:58:37","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/www.hungrypetwarehouse.com\/westside-melb\/returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p><strong>Change of mind returns<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products cannot be returned due to \u201cchange of mind\u201d.<\/li>\n<\/ul>\n\n\n\n<p><strong>Faulty of defective products<\/strong><\/p>\n\n\n\n<p>In line with the <strong>Australian Consumer Law<\/strong>, you are entitled to a refund, replacement, or repair if a product:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is faulty or of unacceptable quality.<\/li>\n\n\n\n<li>Does not match the description or sample provided.<\/li>\n\n\n\n<li>Is unfit for its intended purpose.<\/li>\n\n\n\n<li>Is unfit for its intended purpose.<\/li>\n<\/ul>\n\n\n\n<p><strong>Proof of purchase<\/strong> is required for all returns under this category.<\/p>\n\n\n\n<p><strong>How to return items<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returns will be arranged using the same method as the original delivery.<\/li>\n\n\n\n<li>The customer is responsible for any delivery costs associated with the return, unless the product is faulty or defective.<\/li>\n\n\n\n<li>Customers have a 14 day return window to initiate the return process<\/li>\n\n\n\n<li>Customers can initiate a return by contacting us at westmelb@hungrypetwarehouse.com with their proof of purchase and reason for return. We may ask for photo evidence in some circumstances.<\/li>\n<\/ul>\n\n\n\n<p><strong>Proof of purchase<\/strong><\/p>\n\n\n\n<p>Proof of purchase is mandatory for any return or refund. Accepted forms include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tax invoice or receipt.<\/li>\n\n\n\n<li>Online purchase confirmation email<\/li>\n\n\n\n<li>Transaction history linked to your Hungry Pet Warehouse account.<\/li>\n<\/ul>\n\n\n\n<p><strong>Refund timeframes<\/strong><\/p>\n\n\n\n<p>Refunds will be processed within <strong>10 business days<\/strong> of return approval.<\/p>\n\n\n\n<p><strong>Contact us<\/strong><\/p>\n\n\n\n<p>If you have any questions, reach out to us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Phone<\/strong>: +61 0411 984 211<\/li>\n\n\n\n<li><strong>Email<\/strong>: info@hungrypetwarehouse.com<\/li>\n\n\n\n<li><strong>Website<\/strong>: hungrypetwarehouse.com<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Change of mind returns Faulty of defective products In line with the Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product: Proof of purchase is required for all returns under this category. How to return items Proof of purchase Proof of purchase is mandatory for any return or refund. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-640","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hungrypetwarehouse.com\/westside-melb\/wp-json\/wp\/v2\/pages\/640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hungrypetwarehouse.com\/westside-melb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hungrypetwarehouse.com\/westside-melb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hungrypetwarehouse.com\/westside-melb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hungrypetwarehouse.com\/westside-melb\/wp-json\/wp\/v2\/comments?post=640"}],"version-history":[{"count":4,"href":"https:\/\/www.hungrypetwarehouse.com\/westside-melb\/wp-json\/wp\/v2\/pages\/640\/revisions"}],"predecessor-version":[{"id":2588,"href":"https:\/\/www.hungrypetwarehouse.com\/westside-melb\/wp-json\/wp\/v2\/pages\/640\/revisions\/2588"}],"wp:attachment":[{"href":"https:\/\/www.hungrypetwarehouse.com\/westside-melb\/wp-json\/wp\/v2\/media?parent=640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}